Customer Service

At Greentree Home Candle we are real people. Our story is simple. We set out to design and produce distinctive beeswax candles that are beautifully made and finished by hand. The same integrity that we pour into each candle spills over into our customer service and relations.

Your satisfaction is very important to us. If you have a question, comment, complaint, special request or even suggestions please feel free to contact us.

HOW TO ORDER:

WEB: This is an e-commerce web site, fully equipped with a shopping cart and an express check out. Once your web order is placed, you will receive an order confirmation via email within 24 hours. The order confirmation will contain order details and an order ship date. In stock orders will ship with in 2-3 days. Shipping times will vary and are based on the shipping method you select at the check out. You will be notified when your order ships.

PHONE: It's perfectly fine to call our toll free number (800-643-6223) to place order. It's not old fashioned and you get to talk to a "real" person. You can reach us in the office Monday-Friday 8:30am - 5:00 pm (Eastern Standard Time). If you call on the weekends or week nights, you may catch us and if not, please leave a detailed message and we will get back to you. Once your order is placed, you will receive an order confirmation via email within 24 hours. The order confirmation will contain order details and an order ship date. In stock orders will ship with in 2-3 days. Shipping times will vary and are based on the shipping method you select at the check out. You will be notified when your order ships.

ORDER CANCELLATIONS: Please note, we are a small company and each candle is hand made especially for you. Order cancellations will be accepted up to 2 days after you receive your order confirmation. They will not be accepted after an order has shipped.

GIFT WRAPPING & MESSAGES: If you are ordering as a gift, please note you will be given the option to include a special message at the check out. Many of our styles will come packaged in a very nice 100% recycled pin stripe Kraft gift box with a beautiful label and Greentree Home Candle information card. If a box is not noted in the product description please add a special note to your order.

Returns:

Because each candle is hand made to order, we do not accept returns.

Damage:

If your order is damaged in transit, please call Greentree Home Candle immediately. Damage must be reported within 5 days of delivery. Please do not discard any packaging.